Melbt's Privacy Policy — Your Data, Our Responsibility

Welcome to melbt's Privacy Policy. This policy explains what information we collect when you use melbt's website or mobile application, how we process that information, and how we protect your privacy. melbt believes that every user's personal data belongs to them — we use it only to the extent necessary to provide our services.

This privacy policy has been prepared in compliance with international data protection standards. By using any melbt service, you are deemed to have accepted this privacy policy. If you have any objections to any of the terms, please contact our support team and we will do our best to resolve your concern.

Melbt's privacy policy is written in plain, clear language for one reason — so nothing gets lost behind complicated legal wording. We want every melbt user in Bangladesh to know exactly what happens with their data.

Melbt collects different types of data for different purposes. The table below clearly lists every data type and the reason it is collected. In line with melbt's privacy policy, only the information that is strictly necessary is collected — nothing more.

Melbt uses collected data only for its stated purposes. Central to our privacy policy is the principle of "purpose limitation" — data collected for a specific reason is used only for that reason.

• Service Delivery: Your data is used to manage your account, process transactions, and deliver gaming services.
• Identity Verification: Your age and identity are verified during the KYC process using the information you provide.
• Ensuring Security: Technical data is analyzed to detect fraudulent activity, unauthorized access, or suspicious transactions.
• Contact: Your contact information is used to send important updates, transaction confirmations, and support messages.
• Service Improvement: Anonymous statistics are generated to understand which games or features are used most.
• Legal Obligations: Information may be disclosed upon request from government or regulatory authorities.
• Responsible Gaming: Gaming data is analyzed to identify unusual gaming patterns and provide assistance where needed.

Melbt never sells your personal information. In certain limited circumstances, some data may be shared with trusted third parties. Under melbt's privacy policy, any such sharing is always controlled and purpose-specific.

• Payment Providers: Information required to complete transactions is shared with the payment gateway using encrypted methods.
• KYC Verification Provider: Necessary information is shared with a licensed KYC service provider for identity verification purposes.
• Law Enforcement: Disclosure of relevant information is legally required in response to a court order or a lawful government request.
• Licensing Authority: Certain information must be disclosed to regulatory authorities as required under the terms of the gaming license.
• Technology Partners: Cloud hosting and security service providers access limited data to operate the platform, but they are not permitted to contact users directly.

Melbt uses cookies to enhance your experience. Cookies are small text files stored on your device. Under melbt's privacy policy, there are three types of cookies.

• Essential Cookies: These are strictly necessary to maintain login sessions and ensure security. They cannot be disabled.
• Functional Cookies: Remembers your preferred language, theme, and settings. These are optional.
• Analytics Cookies: Anonymous data is collected to identify which pages receive the most visits and where issues occur. These are also optional.

Cookies can be deleted or blocked at any time through your browser settings. However, disabling essential cookies may make it difficult to log in to your account.

Melbt follows the highest industry standards to protect your information. Our privacy policy is backed by multiple layers of security.

• All data is stored with 256-bit AES encryption.
• All data transmissions are secured using the TLS 1.3 protocol.
• Two-Factor Authentication is available.
• Suspicious activity is monitored 24 hours a day through automated systems.
• Regular security audits and penetration testing are conducted.
• Data centers are secured with physical security measures.

Melbt does not retain data longer than necessary. Retention periods vary by data type in accordance with our privacy policy.

• Account Information: Retained for the full duration your account is active and for a further 5 years after closure (due to legal obligations).
• Transaction Data: A minimum retention period of 7 years is mandatory under financial regulatory law.
• Gaming History: Retained for up to 3 years after account closure.
• Support Conversations: Retained for 2 years after the last interaction.
• Cookies and Session Data: Deleted at the end of the session or within a maximum of 30 days.

Melbt's privacy policy gives you full control over your data. You have the following rights under international data protection law.

Melbt's privacy policy places the protection of minors as its highest priority. Our platform is strictly for users aged 18 and above. Age is verified at registration, and data from minors is never collected.

If a parent believes their child has accidentally registered on melbt, please contact our support team immediately. We will close the account and delete all associated data.

Melbt may update this privacy policy from time to time. Changes may arise from service improvements, legal updates, or the adoption of new technologies. After each update, the "Last Updated" date at the top of the page will reflect the change.

For significant changes, melbt will notify registered users in advance via email or in-app notification. Continued use of the platform after any change takes effect will be considered acceptance of the updated policy.